1. Collection of Information
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To provide our in-home repair and service solutions, we collect information necessary for scheduling, diagnostics, and service completion. This includes your contact details, service address, device information, and any photos or descriptions you provide for troubleshooting. We collect data about your interactions with our website using Microsoft Clarity. This includes behavioral metrics, heatmaps, and session replays, which help us understand how you navigate and use our site. We also use first and third-party cookies and other tracking technologies to gather information about your online activity, product/service preferences, and website usage. This data is used for site optimization, fraud/security purposes, and advertising. Rest assured, we only gather information essential for delivering efficient and personalized support, and handle it with the utmost care.

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2. Use of Information
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The information we collect is used to schedule and perform your requested repairs and services, diagnose issues, and communicate with you about your appointments. We may also use your data to improve our service offerings, analyze website usage, and send you relevant updates or promotions with your consent. We do not sell your personal information to third parties. We use the data collected through Microsoft Clarity and other tracking technologies to improve our website and services based on user behavior, optimize site performance and user experience, analyze the popularity of our products/services, conduct fraud and security checks, and provide targeted advertising through Microsoft Advertising. We partner with Microsoft Clarity and Microsoft Advertising to analyze user interactions and deliver relevant advertising. This data is used to enhance our services and marketing efforts. Our use of your data is strictly limited to providing and enhancing our services, and ensuring a seamless experience for you.

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3. Information Sharing
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We share your information only when necessary to provide our services. This includes sharing with our technicians for scheduling and service delivery, and with trusted third-party partners for specific functions like payment processing or website hosting. We ensure these partners adhere to strict confidentiality and data protection standards. We do not sell your personal information. We may disclose data if legally required, or to protect our rights and safety, or the rights and safety of others.

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4. Data Security
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We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes implementing security protocols, access controls, and encryption where appropriate. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We regularly review and update our security practices to minimize risks and ensure your data remains protected during our in-home service delivery and online interactions.

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5. Your Rights
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You have the right to access, correct, or delete the personal information we hold about you. You can also request to restrict or object to the processing of your data. If you have provided consent for marketing communications, you have the right to withdraw that consent at any time. To exercise these rights or for any privacy-related inquiries, please contact us usingthe information provided in the 'Contact Us' section. We will respond to your requests in accordance with applicable data protectionlaws.

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6. Third-Party Websites
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Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practicesor content of these external sites. We encourageyou to review the privacy policies of any third-party websites you visit, as they may differ from ours.Your interactions with these websites are solely between you and the third party, and we are not liable for any issues arising from your use of their services.

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7. Changes to this Privacy Policy
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We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and will be effective immediately uponposting. We encourage you to review this policy periodicallyfor updates. Your continued use of our services or website after any changes signifies your acceptance of the revised policy. If we make significant changes, we may provide additional notice through email or other means, but we are not obligated to do so.